Shipping and returns information

We are dedicated to ensuring your unique and whimsical jewelry and gifts from Only Wonderful Things reach you safely and efficiently. Below, you will find all the details regarding our shipping processes, return policies, and important information for our international customers.

Frequently asked questions

We've compiled answers to some of the most common questions about our shipping and return policies to make your shopping experience as smooth as possible. If you don't find the answer you're looking for, please feel free to contact us.

How do you ship orders and what is the typical delivery time?
Orders from Only Wonderful Things are carefully packaged in hand-decorated kraft boxes, which are then placed inside a padded envelope for protection. We strive to ship all orders within 24 hours of purchase, unless your order includes custom-made items, which may require additional time for creation.

What is your return and refund policy?

We accept returns within 2 weeks of the purchase date. To initiate a return or inquire about an exchange, please contact us directly at ute@onlywonderfulthings.com . We will guide you through the process to ensure a smooth resolution.

Are there special shipping considerations for international buyers?
Yes, for our valued international customers, there is a flat shipping fee of $20 per padded envelope. Please note that this fee covers shipping costs only and does not include any potential customs duties, taxes, or import fees that may be levied by your country. These additional charges are the responsibility of the buyer.

How can I track my order?
Once your order has shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor the progress of your package directly from the carrier's website.

Explore our products

Our carefully curated selection of products is designed to cater to your specific needs and preferences. Each item in our collection represents our commitment to quality, functionality, and style. Browse through our offerings to find detailed descriptions, features, and specifications that help you make informed choices. Whether you're looking for everyday essentials, specialized items, or something unique, we have something to suit every taste and requirement.

Your satisfaction is our priority

At Only Wonderful Things, we are committed to providing you with beautiful, unique pieces and exceptional service. We hope this information helps you shop with confidence, knowing that your order is in good hands.